| How to reach us | The editorial team is reachable by email at `[email protected]`. We prefer email over social channels because we need to attach screenshots, transaction hashes or page URLs to most replies, and that is easier to do in a mail client than in a chat window. The address is monitored on business days (Monday through Friday) between 09:00 and 18:00 Central European Time; messages that arrive on weekends are read on the next working day. Please include the URL of the page your question is about — it saves a round-trip. |
| Response time | First reply within one working day for simple questions (a broken link, a factual correction, a request for a source). Within three working days for anything that needs us to re-check the operator's current terms — a bonus wager condition, a withdrawal limit, a KYC trigger — because we re-test the flow before we answer. Complaints about EarnBet itself (missing deposit, delayed withdrawal, locked account) we forward to the operator the same day and keep the ticket open until we have a response. |
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| What we cannot help with | We cannot pay out your winnings — only EarnBet can, from the balance on your account. We cannot verify your account, reset your password, or lift a self-exclusion: those are account actions that live inside EarnBet's own back office. If you have a dispute about a game outcome, a bonus balance or a stuck withdrawal, open a ticket at EarnBet first; we will escalate on your behalf only if the operator does not respond within seven days of your original ticket. |